If you are not completely happy with your purchase please contact us to discuss an exchange or refund. Any return or exchange must be made within 7 days, and arrive back to the studio in perfect condition. Please return by Royal Mail special delivery or insured post. The cost for returns and exchanges is at the customer’s expense. All postal charges will be excluded from a refund.
Insured Royal Mail postage is included within the U.K. Outside the U.K please contact me for a quote There is no tax on my work, however duty may be applied upon arrival to countries outside the U.K.
Enamel can be wiped with a damp cloth or washed in warm soapy water using a soft cloth if needed. Care needs to be taken when cleaning and handling vitreous enamel pieces as the enamel is glass and can break or crack if strain is put on the area where enamel is applied. My pieces are finished with bees wax and can be buffed with a soft cloth to regain its sheen if it becomes dull. Please note that the patina will be removed if silver dip or abrasive chemicals are applied to its surface.
If you are unhappy with your purchase please contact us to discuss an alteration, exchange or refund and return the item/s within 7 days. Work should be returned in perfect condition by Royal Mail Special Delivery or Insured Post at customers expense. Any postal charges will be excluded from a refund.
UK - Insured Royal Mail postage is included. Rest of the World - £6.00 - tracked & insured where available. Tax - no tax is added in the UK but other countries may add duty on arrival.
Enamel can be washed in warm soapy water, with a soft brush if it becomes discoloured. A little vaseline can be applied to some pieces to help enhance oxidised silver (dark grey silver) or matt enamel. Vitreous enamel is glass and although pieces are fairly hardwearing, care should be taken not to apply force or scratch the surface. Oxidisation can wear off with silver dip, abrasion or household chemical e.g. bleach. Tarnish on satin finished or polished silver can be removed with silver cleaner/silver dip cleaner. When not worn keep piece wrapped in acid free tissue paper (provided) to help prevent tarnishing.